Frontec Inc.
February 2004
Frontec launches new software to improve support and monitoring
Frontec launches a new remote monitoring and virtual administration system called the FrontecVSA system. We are extremely excited about this product, and have already seen some of our clients reduce their IT expenditures by as much as 30%. This system does so many things, it performs patch management, allows our techs to monitor the computers, it send us alerts. It is really amazing. Listed below are all the details about the system. The Frontec Virtual System Administrator (VSA) is the most comprehensive remote PC management tool available today. Priced like a single function tool, the VSA includes everything you need in one, simple to use system. See a complete list of features below:
Asset Inventory/Audit
- Audit - Complete machine inventory and configuration
- All hardware, including CPUs, PCI cards, memory and drives
- All installed software, including licenses, version numbers, full path, and description
- System Information from DMI and SMBIOS including PC make, model, serial number, mother board type, and over 40 other pieces of information describing the PC and its configuration
- OS info with version number and service pack build
- Inventory of internal and external network links
- Current network settings including local IP address, gateway IP address, DNS, WINS, DHCP, and MAC address
- Printers
- Insure applications and drivers are all at the latest, most up-to-date version
- Close security holes
- Reduce interoperability issues
- Track changes with event notifications
- Get email notification instantly if a user installs or removes any application
- In the event of hardware failure, know exactly what manufacturer and
model of subsystem failed
- Reduce multiple on-site visits caused by not having the right components
- The asset profile of each computer is stored on Frontec's server, so you know what is there even if the managed computer won't boot
Software Install/Patch Management
- Remotely install and uninstall any software
- Entire application suites
- Individual file updates
- Support for all standard installation programs
- Install one or several machines at once
- Set application configurations based on administrator-defined system profiles
- Schedule updates for off-hours
- Use the Packager to custom software installation packages
- Automate system-wide installations of multiple applications
- Captures system changes resulting from installations and "packages" them in one convenient self-extracting file that can be easily distributed among a population of computers
- Replicates desktop and server customization
- Speeds installation by at least 3 times
- One script handles all operating systems on the network
- Free nightly Spyware Removal and Defragmentation
Help Desk/Trouble Ticketing
Complete integrated trouble ticketing system. Tickets entered/modified by administrators and/or users. Policy based notification system alerts you to new and/or modified tickets.
- Fully integrated trouble ticketing system
- Tickets created by administrators and/or users
- Automatic email notification when tickets created/modified
- Administrator customizable categories and severity levels
- Policy based access rights to create/edit tickets
- Policy based change notification
- Administrator Notes Database
- Log what was done to a machine or group of machines into the VSA database
- The next time there is a problem with any machine, check the notes and see what other administrators have done on that machine
- The system timestamps each administrator note and associates the note with an administrator name
- Integrated reports document all actions and problems relating to each machine
Remote Control
Remote Control and FTP managed machines, even behind NAT and firewalls, without mapping ports! FTP leverages Internet Explorer to give you the familiar drag and drop file management interface you already know.
- Take over desktop of any managed machine from anywhere through a standard browser
- The VSA automatically installs needed software components transparently
- Encrypt the entire session relayed through the VSA
- FTP to any drive on remote managed machines
- Reach managed machines behind a gateway (NAT) without port mapping
- The VSA automatically determines if administrative machine can directly connect to the remote machine (on the same LAN). If not, FTP traffic is reflected through the VSA server
- Simple drag and drop interface
- Remote control through firewalls without opening new ports
- Reach managed machines behind a gateway (NAT) without port mapping
- Leverages best of breed remote control programs you already have:
WinVNC, pcAnywhere, rAdmin and Terminal Services
- Leverage the licenses you already own
- Mix and match the right remote control package to the task
- Manually troubleshoot remote system or work with the user to solve problems or train interactively
- Settings allow users to block remote control or not, depending on administrator-set policies
Event Log Monitor
Collect and monitor the Windows event logs with the VSA. Reduce downtime with email alert notification of a problem as soon as it is detected. View the consolidated event logs from any browser.
- Event logs are captured for all machines on the network and presented in a
consolidated report
- Access the event logs from anywhere with a browser
- Programmable email alerts are triggered by events
- Get instant notification of system problems or state changes
- Configure an email alert for any event of the specified type
- Configure an email alert for an event with a specific ID
Network Policy Enforcement
Prevent network usage abuse and limit network access to only the applications you have approved. Quickly identify bandwidth hogs by both machine and application. Get network access statistics for individual users and for individual applications.
- Network access policy allows approval or disapproval of network access by
application or by computer
- Specify a list of applications approved for corporate use
- Deny network access to individual abusers without penalizing the entire company
- Use any browser to view network usage reports for any machine and any
application at any time
- View network bandwidth utilization by application, by user, by time
- Determine when the peak load occurs and which application caused it
- Click any point on the plot to drill down and get detailed information on that data point, including which application and on which machine that activity occurred
System Monitor
PC monitoring tool provides instant notification of system problems and changes, providing a high-value monitoring service. Receive a system alert when critical servers go down, users alter their configuration, or anything that effects PC software security.
- Programmable email alerts provide instant notification of system problems
or state changes. System alerts include:
- When any critical server or desktop goes offline
- When any application is added or removed
- When the hardware configuration changes
- When the computer is running low on disk space
- Alert on any event log entry
- Alert when any protection policy violation occurs
- Alert when an unapproved application attempts to access the network
- Actively monitor all your servers and keep them current with Microsoft's
latest patches
- Automates running of hot fix checking on all servers on a recurring basis
- Email notification sent instantly when any managed server requires a new patch
- LAN Watch auto-discovers new devices on your LAN
- Scan LAN on an administrator defined schedule
- New devices reported via email notification
Integrated Reports
Generate reports with on installed hardware, installed software, data logs, and network statistics. The VSA will automatically collect, sort, and format information on any machine or group of machines under your control. Export any report to MS Excel or MS Word with a single click.
- Create custom reports to clearly communicate system data and statistics
- Create reports with the data collected automatically from all machines
- Create reports that summarize differences
- Schedule reports for automatic delivery contained in each report
- Automatically post a report to a public web site
- Automatically deliver a report via email
- Schedule reports to run at a recurring interval
- Generate network statistic reports that show
- Network utilization by application
- Network utilization by machine
- Network bandwidth consumption plotted with bytes sent and bytes received
- Generate software reports that show
- Installed applications
- Software licenses used by machine
- Differences between installed applications on a group of machines
- Differences between installed applications on a single machine from two different times
- The operating system running on each machine
- Websites visited by user
- Programs or directories opened by user
- Generate disk utilization reports that show
- Total capacity of each fixed disk
- Used disk space, by volume
- Free disk space, by volume
- Quickly visualize how often each machine is in use with the Uptime History Report
- Graphically displays when machines are turned on
- Identifies how often machines are connected (great for dial-up users)
- Identify abnormal shutdowns
- Generate reports on any machine or group of machines that show
- Computer and network information
- Disk volume information
- Physical hard drive information
- PCI device information
- Event log data
- Check-in and audit status
- Script execution history
Simple Installation
Rapid agent deployment does not require any user interaction. Full service remote monitoring is achieved to all PCs in minutes.
- Simple one-click Agent install works on any Windows OS (Win95b and up)
- Automate agent deployment to all your computers
- No user interaction required
- Wizard-based agent install creation tool securely binds account and custom connection information to the install package
- No reboot required
Cost
$20 per machine per month or free for a certain numner of machines with a monthly Service Plan.
Contact
Todd Nielsen
President/CEO
Tel: 714-602-1740
Fax: 714-639-1740