Frontec Inc.

Support METHODS

Frontec Solutions is committed to its customers and clients. We strive to answer every question and solve every problem. Please choose a support option below and we will get back to you within 60 minutes during regular business hours which is 6 am to 12 am, Monday Through Thursday and 6 am to 7 PM on Fridays.

Telephone Technical Support

Telephone support is available Monday - Friday between the hours of 8:00 a.m. and 5:00 p.m. PST. Emergency support is available.

Toll-Free: (866) 376-6832
Orange County California: (714) 602-1740
South County/South Orange County California: (949) 450-0030

Frontec Ticketing System E-mail Support

We can be reached by e-mail at: support@frontecinc.com this will create a trouble ticket and send a carbon copy of your support request to all Technicians.

FAX Support

You can contact us by fax at: (877) 365-2942
Local Fax (714) 529-6633

Submit Support Request Form

If you would like to submit a support request please fill out the form below and click submit.

Support Tools

FrontecVSA Remote Control
By selecting the link above, you agree to grant temporary remote control of your PC to Frontec Solutions. When the technology specialist disconnects from your PC, the remote control software will be deactivated.

Frontec Ticketing System Client Login
By selecting the link above, you will have access to create and manage your support requests. This is the best method for support.

FrontecVSA Client Install
Only select this option if instructed to do so by a Frontec Technician, this option installs the Frontec VSA Client remote software on your computer allowing the Technicians access to your workstation remotely.

Log Me In Installer
Only select this option if instructed to do so by a Frontec Technician, this option installs a piece of remote control software called Log Me In enabling the technicians rapid access to your computer for remote support.

Bandwidth Speed Tester
Using this utility will help Frontec Technicians diagnose any internet connectivity issues. This performes an internet speed test to verify how fast or how slow your internet is running. You will need to select the Yellow Pyramid closest to your city and the test will begin to run.

"It's refreshing to have a company like Frontec that takes pride in their work…

"We have been a client of Frontec for three years and we enjoy working with their friendly staff. Frontecs' prompt and reliable service is outstanding. We've recommended them as the hardware support option for many of the clients that we provide software support for. It’s refreshing to have a company like Frontec that takes pride in their work, and will follow up with us even after the job is done, and is as committed to our clients as we are."

-Tanya Mongelli
Support Manager
acentec, inc.

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"..we have witnessed their integrity, customer service skills, and ability to stay ahead in our business…

"We chose Frontec because of their knowledge, expertise, and services they offered and based on a recommendation from the office next to ours. We stay with Frontec because we have witnessed their integrity, customer service skills and ability to stay ahead of our needs in our business. We truly feel like we have their undivided attention."

-Lori Preece
Office Manager
Jeffrey H. Katz, D.P.M.
Anaheim, CA

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"There is always a tech available, if there is any kind of problem, it is dealt with immediately..."

“Frontec Solutions installed a new server to speed up our operations and replace an aging server. They also took 3 very old servers and combined them into one server to be used as a Terminal Server. This saved us a lot of money. They made server migration seamless and did so in a timely manner. We have been using their Total Protection service for over a year and we are very happy with the service. There is always a tech available when we call, if there is any kind of problem it is dealt with immediately and with complete resolution.

In a nutshell, I have been very happy with Frontec’s services and I would recommend them to any company in need of IT services.”

-David J. Ward
Chief Operations Officer
Go Rhino
Brea, CA

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