WHAT WE DO BETTER

Every IT company is not the same. Frontec takes pride in our services and we challenge you to find another firm in Southern California that would dare to make these promises. It’s easy to get overwhelmed trying to compare one company to another. We honestly believe that when you consider all the facts, you will be absolutely convinced that Frontec is the best network services company available to you.

We’ll Respond Within 60-Minutes or Less - Guaranteed. When you contact us for support, we guarantee that request will be either answered immediately or responded to within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.

Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician to take care of the problem.

100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.

No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”. We also speak SPANISH too with all the “geek speak” omitted.

No Unpleasant or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

Monthly Status Reports. For those on the Frontec Total Protection Plans, you will receive a report on the first or second week of every month. This report will show you all the maintenance we preformed and things we corrected. You never have to wonder whether you are getting your money’s worth. In this report we will also make recommendations and detail any on-going issues.

No waiting on Parts. You never have to worry about waiting for a piece of hardware or software to get up and running. We have access to over 1,000,000 technology related products that we can have dropped shipped to anywhere in the world by the next business day. We recently consolidated and added some big suppliers and we know can get you the equipment you need super fast.

Increased Hours. Most IT firms only work from 8 to 5. At Frontec we know your business is around the clock and when you need support you need it now! Our extended extending ours from 6 am to 12 am PST, Monday through Thursday and from 6 am to 7 pm PST on Fridays. In addition those on our Total Protection Plans will have exclusive support even beyond those ours. . No more waiting for technicians to get in and worrying that we can’t work on something till morning.

Additional Services. Frontec is not your normal run of the mill IT shop. We have a myriad of solutions to help you with everything from IT support, outsourced Help Desk, phone systems, structured cabling and everything in between. Frontec is a one-stop shop for all your technology needs. We handle every aspect of your technology so you have peace of mind.

The Economy Buster Guarantee.   If your business is experiencing a down-turn, Frontec will work with you to decrease your contract costs and remove systems from your contract that are no longer in use. You can’t lose with Frontec. We want to see you succeed and we are willing to work with you to get you through any hard times. What company will do that?

Multiple Support Options. Frontec understands that picking up the phone is not everyone’s first preference of communication. You can contact Frontec via email, our website, our online ticketing system and now even through live via chat from our website and ticketing suite. Heck, you can even text us if you want. The point is we don’t mold you; we mold ourselves to make it easier on you.

Fixed Price Guarantee.  We offer fixed price quotations on our projects. This means that projects are completed on budget, without any “surprise” or hidden fees. You know exactly where you stand and the project risk becomes ours, rather than yours.

Frontec Tips. This may seem insignificant, but how many people are actively trying to educate you and your staff on being more productive with technology. You can now read the new Frontec blog on our website or various other places online to get news about the technology industry, ways to save money on technology, great technology deals and just what is happening around Frontec. In addition Frontec is bringing back its print newsletter and email newsletter. This will be packed with news and offers and tips on working more efficiently. In addition you can read about projects we have done for other clients and get your company featured in our newsletter that will be sent out to over 3,000 people.

 

“I have worked with Frontec for the last many years. I depend on their ability to maintain our network at all times, as it is crucial to our existence. The staff is knowledgeable, personable, patient, and prompt and creatively handles any issues that arise.”
         
-Kathie Brockie
Administration Manager
Ando & Aston Physical Therapy
Anaheim Hills, CA

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“Words cannot even start to tell you how wonderful you “Guys” were to Century Regional Health care. When our server crashed y’all were all over it in a matter of minutes and you stayed that way until it was fixed! From the 26 hours straight on-site work by Kevin to countless hours by Freddy, “Lucky”, and John and of course Todd. Y’all got us back up and running all the while listening to us whine! From the bottom of my heart and the heart of the clinic, I want to say “Thank You” for everything that y’all did. You TRULY went above and beyond the call of duty for us and we will not forget it! Thanks Again. Y’all take care and God Bless!”

 -Jim Cottrell, MLT, CMO
Clinic Administrator
Century Regional Health Care
Bulverde, TX

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“Frontec Solutions installed a new server to speed up our operations and replace an aging server. They also took 3 very old servers and combined them into one server to be used as a Terminal Server. This saved us a lot of money. They made server migration seamless and did so in a timely manner. We have been using their Total Protection service for over a year and we are very happy with the service. There is always a tech available when we call, if there is any kind of problem it is dealt with immediately and with complete resolution.

In a nutshell, I have been very happy with Frontec’s services and I would recommend them to any company in need of IT services.”

-David J. Ward
 Chief Operations Officer
 Go Rhino
 Brea, CA

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"You guys are life Savers! I truly appreciate the efforts you have put forth in maintaining and improving our systems. I highly recommend your services to any business with IT requirements. I guess that would be just about every business large or small!"

-Egon Vandenburg
Research Analyst
Century Management Inc.